Refund policy

Returns & Refunds

At The Redemptive Collective, each item is made especially for you. Because our products are created on demand, we do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other buyer's-remorse reasons.

Damaged, Defective, or Incorrect Items

We want you to love your order. If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 14 days of delivery. Include your order number and clear photos showing the issue.

Once the issue is reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost.

Sizing

Please review the size chart provided on each product page before ordering. Because items are made to order, we cannot offer returns or exchanges when the incorrect size is ordered.

Order Changes & Cancellations

Orders enter production quickly. If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered production, we cannot guarantee that changes or cancellations can be made.

Lost Packages

If your tracking information shows an issue with delivery or your package has not arrived within the expected delivery period, please contact us so we can review the order and determine the appropriate next steps.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions about an order? Contact us at redemptiveed@gmail.com.

The Redemptive Collective
Wear Your Purpose. Live Your Calling.